Contact Us Today! 1-844-237-4300

Central Technology Solutions Blog

Why Managed Services: Proactive Maintenance and Management

Why Managed Services: Proactive Maintenance and Management

In order for one methodology to replace another, it has to provide more value than the one that came before. In terms of IT support, managed services can deliver far greater value than the familiar break/fix method. In this series, we’ll explore the value that managed services contribute to a business, starting with their proactive nature.

How Do Managed Services Work, Compared to Traditional Support?

In order to fully appreciate how managed services provide a business with value, let’s consider two scenarios, side-by-side.

Jack’s job requires the use of a computer to accomplish his tasks, as does Jill’s. If Jack experiences computer issues, he relies on a break/fix IT arrangement. Jill, on the other hand, leverages managed services.

Comparing the Experience of Break/Fix Against Managed Services

Let’s say that Jack’s computer encounters an issue in the middle of the workday, just as he was making progress on one of his responsibilities. Once Jack realizes what has happened, he calls his computer guy and explains his situation. Now, his computer guy has a few clients with appointments ahead of Jack’s, so Jack will have to wait a few hours before his computer guy will get there. Once he finally arrives, the company is billed for a relatively simple fix.

As it happens, Jill’s workstation also encounters an issue, also while she was being productive. Once Jill realizes this, she reaches out to her company’s managed service provider and explains the situation. The managed service provider then remotely logs in to immediately take control of the workstation and troubleshoot the problem, identifying the problem and allowing Jill to resume her task. As this fix was covered under her company’s agreement with the managed service provider, Jill’s employers won’t have to make any payments beyond the usual monthly subscription fee.

Proactivity is Central to Managed Services

As Jack and Jill each carry on in their work, Jack is much more likely to encounter issues, while Jill rarely notices any problems at all. This is because Jill’s workstation, like all the workstations in her business, is remotely monitored by the managed service provider. The managed service provider uses this monitoring to prevent glitches, malfunctions, and incompatibilities before Jill is even aware that she could have a problem, with no onsite visit needed from the provider.

As Jack’s computer guy is paid each time that Jack or his coworkers call upon them, that computer guy has no motivation to help prevent issues from occurring, or recurring. This means that Jack frequently finds his day interrupted - often by the same issue as before - and needs to call the computer guy back in for another (probably expensive) visit.

Thanks to their respective service agreements, Jack and Jill each have a very different workplace experience. Jill is able to accomplish more than Jack can, simply because she has an expert team looking after her IT from a distance. (We’ll discuss this more in the next part of this series.) 

Applying and Installing Patches and Updates

The same can be said of any updates that either need. Jack will need to rely on the company’s internal IT resource (assuming there is one) to keep track of any patches or pending updates that need to be applied. If this resource is too busy, these updates could slip through the cracks and go undone. If the resource does manage to get around to Jack, Jack will again be unable to work as the solutions install.

Again, on the other side of the coin, Jill’s managed service provider is committed to keeping track of the solutions that Jill and the rest of her company use, and maintaining them as need be. This includes keeping an ear to the ground regarding patches and updates, and putting forth a best effort to avoid interrupting Jill’s productivity. This is often accomplished by the managed service provider remotely accessing and applying needed updates and patches after hours when there is nobody there to interrupt.

Stay Tuned for More Information About the Value of Managed Services!

When it comes to the benefits that leveraging a managed service provider can bring your business, we’re just getting started. We have plenty more to share, so make sure to subscribe to our blog so you don’t miss anything.

Of course, if you want to find out more now, we are available to talk to at 1-844-237-4300. Give us a call to discuss managed services with one of our experts and how your business can benefit!

Why Managed Services: IT Support
Recycling Technology: Is It the Best Answer?


No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Monday, August 10 2020

Captcha Image

By accepting you will be accessing a service provided by a third-party external to

Join our mailing list!

  • Company Name *
  • First Name *
  • Last Name *

      Mobile? Grab this Article!

      QR-Code dieser Seite

      Tag Cloud

      Security Tip of the Week Technology Best Practices Business Computing Productivity Cloud Hosted Solutions Data Network Security IT Services Privacy Email Data Backup Internet Malware Hackers Software IT Support Business Efficiency Outsourced IT Innovation Microsoft Computer Hardware Mobile Devices Productivity Data Recovery Managed IT Services Small Business Upgrade Business Continuity Google IT Support Cybersecurity Cloud Computing Backup Ransomware Phishing Smartphone Collaboration Business Management User Tips Tech Term Communication Managed IT Services Workplace Tips Managed Service Provider Disaster Recovery VoIP Windows 10 Mobile Device Managed Service Smartphones Internet of Things Android Remote Monitoring Social Media Data Management Quick Tips Paperless Office Saving Money communications Network Managed IT Facebook Browser Encryption Server Windows 10 Windows Office 365 Artificial Intelligence Save Money Miscellaneous BDR Covid-19 Business Technology Virtualization Wi-Fi Risk Management Compliance Passwords Holiday BYOD Help Desk Windows 7 Training Apps Vendor Management Health Office Password Microsoft Office Mobile Device Management App Remote Work Automation Government Document Management Users Healthcare Applications Bandwidth Bring Your Own Device Going Green Robot Employer-Employee Relationship Laptops Content Filtering Gmail Analytics Data Security Recovery Big Data Firewall Unified Threat Management Chrome Avoiding Downtime IT Management Redundancy Money Hosted Solution Processor Computing Tip of the week Data storage Scam Website Project Management Antivirus Information Technology SaaS Two-factor Authentication Telephone Systems Mobility Information Wireless Regulations File Sharing Infrastructure Data loss Vulnerability Computers Storage Blockchain Apple Customer Service Employee-Employer Relationship Downtime OneDrive Virtual Reality Budget Software as a Service Router VPN Hard Drive Printing Machine Learning Maintenance IoT Operating System Customer Relationship Management IT Service Virtual Private Network Tablet Remote Computing Meetings Files Settings Company Culture RMM Gadgets Access Control Politics Proactive Unified Communications Social Flexibility Work/Life Balance WiFi Current Events Websites Identity Theft YouTube Wireless Technology Legal Word Search Remote Monitoring and Management Licensing Management Co-Managed IT Augmented Reality Upgrades Dark Web Administration Remote Workers Professional Services Managed Services Twitter The Internet of Things LiFi Education Display Bitcoin Patch Management IT solutions End of Support Time Management Networking Smart Technology Outlook Net Neutrality Remote Worker Mouse Monitors Electronic Health Records Data Breach Sports Electronic Medical Records Monitoring Network Management Google Drive Alert Employees Internet Exlporer Assessment Mobile Office How To Business Growth HIPAA Recycling Server Management Social Network Private Cloud Cooperation Utility Computing Consulting How To Samsung Mobile Computing Tech Support Mobile Security Consultation File Management Uninterrupted Power Supply Hacker Chromebook Spam Digital Payment Managed Services Provider Payment Cards Solid State Drive Data Storage 5G IT Unified Threat Management Hotspot Superfish PowerPoint Value of Managed Services Laptop Black Market Cybercrime Black Friday Roanoke — Central Technology Solutions Enterprise Content Management Finance Telephony Fraud Screen Reader Theft Windows Server Alt Codes Writing Emoji Sync Mirgation Bluetooth Wires Human Error Spyware Course Video Conferencing Network Congestion Public Cloud Downloads Cost Management E-Commerce Proactive IT Telephone Cryptocurrency CRM Law Enforcement Motherboard Wireless Internet Business Telephone Computer Repair Botnet User Error Language Connectivity Remote Working Travel Cyber Monday technology services provider Vulnerabilities Authentication Shortcut Physical Security Smart Tech WPA3 Financial Firefox Security Cameras User Management Typing Retail Cortana Mobile Device Managment Software Tips Migration Enterprise Resource Planning Bookmarks Manufacturing Optimization Hacks Permission Biometric Best Practice Automobile Computer Care Operations Features Heating/Cooling IT Consulting Virtual Desktop Transportation Mobile VoIP 3D Printing Gadget Data Warehousing Employer/Employee Relationships IT Assessment Computing Infrastructure Virtual Assistant Vendor Processors Technology Assurance Group ’s 18 Geography Authorization WannaCry Office Tips GPS Fleet Tracking Procurement Batteries Technology Tips Chatbots Mobile Favorites Hacking Hard Disk Drives Virtual Machines Microsoft Excel Modem Test Projects Gamification Update Multi-Factor Security Wearable Technology Cache Servers Cyber security Windows 8 Save Time Unsupported Software Virus Proactive Maintenance Digitize Supercomputer Printer Alerts Star Wars Wasting Time Smart Devices Identities Peripheral Crowdsourcing Distributed Denial of Service Annual Convention High-Speed Internet Tracking Asset Tracking ROI Social Engineering USB G Suite History Comparison Identity Conferencing Disaster Trending Marketing Solid State Drives Credit Cards Taxes Cookies MSP Mail Merge Buisness Return on Investment Google Wallet Google Maps Google Calendar Cyberattacks Technology Laws Teamwork Mobile Data Zero-Day Threat VoIP Sponsor Database Management Shadow IT IT Budget Touchscreen Techology Database Sensors Hard Drives Google Docs PCI DSS Managed IT Service San Diego Development Holidays Humor Dark Data Personal Information OneNote Lenovo Notes Safety Outsource IT Cabling Specifications Managing Stress Instant Messaging Options Permissions Nanotechnology Tech Terms Address Active Directory Drones Legislation IT Technicians eWaste Read Only Statistics Shared resources Windows Server 2008 Backups Cables Backup and Disaster Recovery Digital Obstacle GDPR Outsourcing Deep Learning SharePoint Staff Disaster Resistance Voice over Internet Protocol Notifications Point of Sale Break Fix Social Networking Printers Web Server Hard Disk Drive Cameras Motion Sickness Emergency Regulation CrashOverride Administrator Students CCTV Relocation Webcam IT Consultant Error