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Tip of the Week: 4 Ways to Improve Customer Service that Any Business Can Do

Tip of the Week: 4 Ways to Improve Customer Service that Any Business Can Do

Providing outstanding customer service is a requirement to be successful in today’s business environment. If you ignore this valuable tenant of business, then you’ve got a competitor who will gladly jump on the opportunity to steal away your customers and prospects by offering better service. What steps is your business taking to make sure that your customer service is second to none?

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How to Break the Cycle of Your Technology Breaking Down

How to Break the Cycle of Your Technology Breaking Down

Too many businesses suffer due to issues with their information technology. The IT department, that is supposed to be innovating, is just too swamped down solving immediate technical problems to do so. However, if left unchecked, having an IT management deficit could swiftly create larger problems throughout your organization.

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When IT Implementation Goes Wrong, Focus on End-Users First

When IT Implementation Goes Wrong, Focus on End-Users First
Often times, people can get distracted by flashy new features, and with technology, this happens more than anywhere else. Since IT grows at such an abnormally fast rate, end-users can be left in the dust if you’re not intentionally trying to keep them in the loop. In fact, it’s highly recommended that you implement IT solutions for your business that are not just effective, but also user-friendly. The reasoning for this is simple: your end-users are the ones who will be using the technology. Therefore, you need to consider how they will react to new solutions, and whether or not it will be something that they can understand how to use. The first step toward improving the way that your IT inf...
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