Contact Us Today! 1-844-237-4300

Central Technology Solutions Blog

CTS Searches for solid new members to join the team

central logo

Network Technician (full time)

The Network Technician is responsible for onsite network setup, implementation, service and support needs for our customers. This relates to all IP telecommunications technology, VoIP, networks, Wireless and vendor specific hardware and software.

Basic Functions:

  • Network support relating to technical issues involving all network systems.
  • Network systems design and implementation at client locations.
  • Design, implementation, and maintenance of hosted IP telephony, switches, routers, WAPS and gateways.
  • Work with carriers for ordering, installation, and troubleshooting of voice and data circuits.
  • Resolve system alerts and notifications from the remote monitoring and management system through service tickets.
  • Implement and support disaster recovery solutions.
  • Documentation of systems to include system reviews and recommendations.
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.

Additional Duties and Responsibilities:

  • Improve customer service, perception, and satisfaction.
  • Ability to work in a team and communicate effectively.
  • Escalate service and project issues that cannot be completed within agreed service levels.
  • Communicate to customers: keeping them informed of progress, notifying them of impending changes, agreed outages, etc.
  • Maintain specific knowledge of the customer and how our services relate to their business strategy and goals.
  • Develop in-depth knowledge of the service catalog and how it relates to customer’s needs.
  • Document internal processes and procedures related to duties and responsibilities.
  • Responsible for entering time and expenses in our CMR software as they occur.
  • Work through a daily schedule in our CMR software that has been established through the dispatch process.
  • Enter all work as service or project tickets in our CMR software.
  • Review relevant publications and online materials to remain up-to-date with current and future technologies emerging in the industry.

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Knowledge and expertise in networking systems.
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
  • Diagnosis skills of technical issues.
  • Ability to multi-task and adapt to changes quickly.
  • Technical awareness: ability to match resources to technical issues appropriately.
  • Service awareness of all organization’s key services for which support is being provided.
  • Understanding of support tools, techniques, and how technology is used to provide services.
  • Typing skills to ensure quick and accurate entry of service request details.
  • Self-motivated with the ability to work in a fast moving environment.

Salary: $30,000.00 to $40,000.00 /year


To be considdered for this position, apply via

Tech Term: Encryption Key
Have You Really Considered Your Maintenance Costs?


No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Saturday, April 20 2019

Captcha Image

Join our mailing list!

  • Company Name *
  • First Name *
  • Last Name *

      Mobile? Grab this Article!

      QR-Code dieser Seite

      Tag Cloud

      Security Tip of the Week Technology Best Practices Cloud Business Computing Email Privacy Malware Hosted Solutions Hackers IT Services Internet Productivity Network Security Data Productivity Outsourced IT Managed IT Services Data Backup Software Business IT Support Innovation Mobile Devices Data Recovery Ransomware Computer Hardware Tech Term Microsoft Google Cloud Computing Backup Small Business Efficiency Internet of Things Business Continuity Managed Service Provider Upgrade IT Support Smartphone Remote Monitoring User Tips Android Business Management Disaster Recovery Encryption VoIP Data Management Social Media Windows 10 Phishing Paperless Office Smartphones Communication Browser Collaboration Workplace Tips Windows Managed IT Artificial Intelligence BYOD Server Risk Management Cybersecurity Windows 10 Managed IT Services communications Save Money Facebook Mobile Device Saving Money Passwords App Mobile Device Management Holiday Document Management Unified Threat Management Wi-Fi Chrome Employer-Employee Relationship Compliance Robot Bandwidth Bring Your Own Device BDR Apps Vendor Management Gmail Automation Recovery Office 365 Analytics Applications Network Government Firewall Quick Tips Scam Project Management Antivirus Money Infrastructure Healthcare SaaS Hosted Solution Data storage Telephone Systems Website Going Green Vulnerability Business Technology Wireless Microsoft Office Managed Service Content Filtering Password Information Virtualization IT Management Big Data Tip of the week Apple Customer Service Router Unified Communications Social Two-factor Authentication Politics VPN Virtual Reality Work/Life Balance Customer Relationship Management Miscellaneous Computing Data Security Regulations Data loss Training Office IT Service Blockchain Computers Printing File Sharing Storage Tablet Remote Computing Files Settings Help Desk Software as a Service Tech Support The Internet of Things Mobile Computing Hacker Users Smart Technology Spam Digital Payment Upgrades Maintenance WiFi Websites Identity Theft Wireless Technology Legal Proactive Networking Twitter Net Neutrality YouTube Patch Management Downtime Licensing Virtual Private Network Health Administration Network Management Remote Monitoring and Management Internet Exlporer Management End of Support HIPAA Education Budget Assessment LiFi Information Technology How To Monitors Server Management Remote Workers Access Control Electronic Medical Records IT solutions Machine Learning Mobility Operating System Alert Mobile Security Mouse Outlook Uninterrupted Power Supply IoT Sports Google Drive How To Samsung Word Business Growth Redundancy Employees Chromebook Flexibility Company Culture Avoiding Downtime Private Cloud Migration MSP RMM Black Market Security Cameras Smart Tech Cabling Humor Recycling Shortcut Cyberattacks Drones Firefox Development Zero-Day Threat Writing Emoji Data Warehousing Backups Utility Computing Consulting Transportation Operations Managing Stress Instant Messaging Network Congestion Technology Assurance Group ’s 18 Solid State Drive Heating/Cooling OneNote IT Consulting Virtual Assistant Computing Infrastructure Point of Sale Deep Learning Technology Tips Chatbots Time Management Tech Terms Remote Worker Current Events WannaCry eWaste Read Only Computer Repair Telephony Alt Codes Cables Backup and Disaster Recovery Retail Cortana Microsoft Excel Modem Sync Hacking Managed Services Provider Physical Security Multi-Factor Security Wearable Technology Enterprise Content Management Finance Display Distributed Denial of Service Annual Convention Public Cloud Cryptocurrency Servers Employee-Employer Relationship Data Breach 3D Printing Printer Wasting Time Alerts Law Enforcement Comparison Identity Botnet Theft Processors ROI Travel Typing Wires Human Error Cookies Mobile Device Managment Software Tips Hacks Disaster Cost Management Trending E-Commerce Office Tips Google Calendar Vulnerabilities Mail Merge Authentication Update Managed IT Service San Diego Automobile Computer Care Bitcoin Connectivity Technology Laws Unsupported Software Virus Database Cooperation Virtual Desktop Gadget Best Practice Specifications Touchscreen WPA3 Techology Financial Notes VoIP Enterprise Resource Planning Sponsor Bookmarks Legislation IT Technicians GPS Consultation Lenovo Permission Social Engineering USB Permissions Nanotechnology Hard Drive Features Geography Address Authorization Break Fix Social Networking Windows 8 Save Time Statistics Mobile Data SharePoint Voice over Internet Protocol Staff Obstacle Favorites Black Friday Roanoke — Central Technology Solutions Supercomputer Identities Fleet Tracking Disaster Resistance Procurement Unified Threat Management PowerPoint Hotspot Crowdsourcing Meetings Digital Mobile Marketing Mirgation Tracking Superfish Test Safety Fraud Screen Reader G Suite History Cache Search Electronic Health Records Dark Data Personal Information Google Wallet High-Speed Internet Dark Web Buisness Motherboard Google Maps Star Wars Bluetooth Monitoring Downloads Windows 7 Gadgets Augmented Reality Taxes Spyware Course Conferencing Cyber Monday technology services provider IT Budget Hard Drives Google Docs Asset Tracking Proactive IT Notifications User Error Professional Services Language Hard Disk Drive IT Consultant Error Cybercrime Emergency Students CrashOverride Web Server Printers Teamwork Cameras Motion Sickness Shared resources Administrator CCTV Relocation Regulation Webcam